Studio POLICIES
Injuries & Safety. Please share injuries with your Trainer and ask any questions before your workout starts. During your workout, be smart and listen to your body!
Attire & Grip Socks. Socks with grip on the bottom are required. If you don’t own grip socks, you can purchase them at our studio! Wear workout clothes you are comfortable in, but aren’t too loose on your body. No shoes, jeans, or exposed zippers are allowed on the Reformers.
Cancelations, Modifications, Running Lates, and No-Shows.
Group reservations can be cancelled or modified up to 12 hours in advance without penalty; After that it’s considered a Late Cancel, the credit is returned and a $20 fee is charged (For those on an Unlimited Membership the fee is $10)
Private Training reservations can be can be cancelled or modified up to 24 hours in advance without penalty; After that it’s considered a Late Cancel, the credit is lost, and no fee is charged
Early Cancellations: Credit is returned for a future booking
No-Shows: Loss of credit; $20 fee is charged
We know life can be unpredictable so we allow a 10 minute grace period for anyone running late (no exceptions)
Group schedules are completely self-managed so just visit “Login” or download our app to login and manage your schedule.
As a premium offering, all Private Training schedules are managed by our studio team. Contact us directly by email, phone, or text to cancel or modify your booking.
Recurring Private Training Cancellations. If you have a preferred time(s) and cancel your sessions frequently, we’ll shift you to booking week-to-week so we can offer those times to our waitlist. This allows us to better accommodate our customers and mitigates impact to our Trainers earnings since they are paid by the hour.
Waitlists. Booking in advance is the best way to get into the workouts you want. If a workout is full, we encourage you to find another time to ensure you get your workout in, but joining the waitlist is also an option. Here’s how it works:
If you see a "Join Waitlist" button, you can add yourself. No button = waitlist full.
Manage it like a confirmed booking - cancel if you can’t attend.
Our 12-hour late cancellation and No-Show policies still apply.
You can get added to the workout up until 1 hour before it starts.
If you get in you’ll be notified automatically by text and if you Enable "Account Management" email notifications you’ll also be emailed.
Cell Phones. No cell phones in workout rooms. If you’re expecting an important call, please tell your Trainer and excuse yourself.
Prenatal & Postnatal Policy. For starters, congratulations! We’re honored to be part of your wellness team during this exciting journey. Questions? Contact us!
Group Workouts are taught at the intermediate level, so they are appropriate for those who are familiar with the Pilates Reformer; if this doens’t sound like you please start with Private Training.
Once you’re 12 weeks along, you’re approved to enroll in either our Prenatal Group Workout or a Private. We just need a doctor’s note that clears you for "Group Reformer Pilates" or “Private Reformer Pilates.”
Once you’re 6-weeks postpartum, or you have a doctor’s note clearing your for fitness, we encourage you to enroll in either our Postnatal Group Workout or a Private to help you heal and regain strength faster.
Our Prenatal & Postnatal workout is designed to keep you strong without increasing trauma to vulnerable areas of your body, but if you’ve come at least 10 times, know what and how to modify without assistance, and are 21 weeks or under, you can ask for approval to take formats that are at or below Prenatal & Postnatal intensity (Apprentice or Novice). Just email us at hello@pilatesmithstudio.com, and allow the us 48 hours to review, discuss, and respond. Kindly note that we do not clear advanced-level workouts (no exceptions).
18+ Please! Anyone 18 or above is welcome to workout with us!
Furry Friends. Please leave your furry friends at home! As much as we love animals, not everyone does. We want our space to be calm, comfortable, and clean for everyone!
Scooters & Bikes. We’re big supporters of car-alternative methods! Since scooters and bikes are not allowed inside the building, bring your lock and plan to find a place to lockup.
“Scent-Neutral” Studio. For everyone’s comfort, we kindly ask that everyone wear deodorant. Due to allergies and sensitivities, please also avoid heavily scented sprays or lotions.
Filming Workouts. Workouts are a product of Pilatesmith and should not be filmed.
Scheduled Clients Only. For our the privacy of our clients, only scheduled clients are allowed in the studio. If you have children, we kindly ask that you make child care arrangements for them so you can come sweat with us!
Returns. All sales are final. On merchandise, we do not accept returns once the item has been worn. We require original tags and packaging to accept a return.
Cashless. For the safety of our Team we don’t keep cash on hand. We accept all credit and debit cards.
Schedule & Price Changes. Prices, workouts, and Trainers are subject to change. We update our online schedule with Trainers substitutions as soon as they happen.
Pricing & Membership Terms. See our Pricing Terms & Conditions for details on pricing and terms around our Memberships.
FREQUENTLY ASKED QUESTIONS
Do you offer intro offers for new clients? We do! Visit our New Smiths page.
What makes Pilatesmith different? Pilatesmith is known for our results-driven Athletic Pilates style - it’s traditional Pilates taught with an intentional pace and physicality that delivers the benefits of Pilates, builds fitness, and transforms your body. Add in a community that knows your name, and you've got something special. Stop choosing between Pilates and fitness. Between intensity and community. Come see why we’re the best Pilates studio on the westside of Los Angeles!
Why should I do Pilates? Pilates is a low-impact, weight resistance exercise method. It’s known for working the core - which is absolutely true - but it works the whole body and all the little muscles you didn’t know you had! It’s a technical method so knowing how to do it correctly goes a long way towards seeing results quickly. Teaching is tricky in a group setting, so Private Training is the best way to learn Pilates. The list of positive outcomes from Pilates is (very) long, but here are some of our favorites:
Tones and strengthens the entire body
Improves flexibility, mobility, and alignment
Helps relieve pain and prevent injury
Improves posture
Weight loss
How long are workouts? We follow the industry standard and offer 50-minute long workouts. Fun fact: Joseph Pilates taught 40-minute long sessions and said that’s all you should need if you’re doing it right!
Do you take walk-ins? We do not! Please book in advance from our schedule.
How do I book a Group Workout? You can sign up for workouts directly from our Schedule page or download out app. Just click “Book” next to the workout you want and follow the prompts.
How do I book a Private Training session? If you’re new, fill out Private Training Request Form and we’ll respond within 24 hours. If you’ve already done a Private Training session with us, email the studio!
Do you take insurance? We don’t, but we are HSA/FSA eligible!
Do you offer Prenatal or Postnatal Pilates? We do! It's very popular. Check out our Prenatal & Postnatal Pilates page for details.
Do you have showers? We do not! But we do offer body wipes as a free amenity in our bathrooms so you can refresh after your workout.
Do you offer “Classical Pilates”? We teach Pilates on a traditional Reformer (not a Megaformer, Proformer, or another spin off of the Pilates Reformer). Our workout programs are made up of exercises from the Classical and Contemporary repertoires. If you’re looking for a true “Classical Pilates” workout that follows the original order of exercises that Joseph Pilates developed, we do not offer that in Group Workouts. We can offer that in a Private however because we can customize the workout for you.
How do I sign in to view and manage my schedule? Login to your account to view and manage you schedule at pilatesmithstudio.com/my-account or download our app at pilatesmithstudio.com/app
When does my Group Membership renew? It renews on the same date each month. If you bought it on the 5th, it will renew on the 5th of every month. Questions? Contact us!
Can I freeze my Membership? Yes! You can freeze at anytime. Contact us with the start and end date for your freeze.
Can I freeze my Pack? Unfortunately not! You can only freeze a Group Membership. But that’s why you have 3 months to use your pack.