Studio Policies

Injuries & Safety. Please share any injuries or pre-existing conditions with your Trainer before your workout starts. And don’t be shy to remind them! We care about each of our Smiths and add notes to your profile, but it never hurts to remind us - especially when we’re first getting to know each other. And remember, we can modify any movement but only you know how your body feels. Workout smart!

Attire & Grip Socks. Wear workout clothes that you are comfortable in, but aren’t too loose on your body. Please don’t wear anything with an exposed zipper as it can rip the upholstery on our equipment. Socks with grip on the bottom are required; this is mostly for your safety, but also for studio hygiene. Any sock brand is fine - you can purchase them online or our studio!

Cancellation Policy. It is considered a Late Cancel and the workout is forfeited if:

  • Group Workout: You cancel within 12 hours of it starting

  • Private/Duo/Trio Workout: You cancel within 12 hours of it starting

If you have an Unlimited Membership, there’s an additional fee. See Terms for more details. Contact us as soon as you know about any scheduling conflict!

Running Late. 10 minutes is the magic number to remember!

  • Group: We close entry to Group Workouts 10 minutes after it starts. If you are more than 10 minutes late, it will be considered a “Late Cancel” and the workout is forfeited. We know life can get crazy, but joining late can be disruptive. Plus, a proper warm up is an essential part of our workout and “best practice” to avoid injury.

  • Private/Duo/Trio: If you are more than 10 minutes late for a Private/Duo/Trio and haven’t notified the studio, it will be considered a “Late Cancel” and the workout is forfeited. Note that if you arrive late, the workout will still end as scheduled.

As soon as you realize you might be running late, please call us at 310-955-9915.

Booking Policy.

  • If there are less than 2 people signed up for a Group Workout 24 hours in advance, the workout can be cancelled; if you are in the workout you will be notified and the workout credit will be returned to you account

  • For Privates/Duos/Trios, we ask you place your request at least 24 hours in advance of the time you want to workout; we will always try to accommodate you if a Trainer is available

  • Workouts must be paid for prior to booking

  • You can book into a Group Workout up until 15 minutes before it starts

Waitlist Policy. If the Group Workout you want to take is full, signing up for the Waitlist is a great option! Here’s how it works:

  • If someone cancels out of a workout, their spot will be offered to the first Smith who’s on the waitlist

  • That person will be notified via text and email (make sure you’re account settings allow you to receive “Account” notifications)

  • The notification is to let you know that you have been moved and not asking if you want to be moved, so if you don’t want the spot please respond “No” as soon as possible; if you don’t respond you will stay booked into the workout

  • If you are moved into a workout within the 12-hour “Group Late Cancellation” window and respond “No,” it will not be considered a Late Cancel

  • The Waitlist closes 30 minutes before a workout starts

  • We also accept walk-in’s and will place them into a workout (in the order they arrive) in the case of a no-show

Scooter & Bike Friendly! If you take a car-alternative method to the studio, be sure to ask for a “Stroll, Scoot or Spin” punch card. If you walk, scoot, or ride your bike to the studio 10 times, you get a FREE Group Workout. To redeem your workout, just bring in your card and we’ll add a free workout to your account. Please park your scooter or bike away from the door so it doesn’t obstruct the entrance. Unfortunately, we cannot take responsibility for your scooter or bike while you workout.

Prenatal/Postnatal Policy. If you are expecting or just expanded your family, congratulations! We see women at every stage of pregnancy in our Prenatal & Postnatal Group Workouts or in a Private or Duo setting. Please feel free to contact us so we can discuss the best approach for you. You and your baby's safety is our top priority!

  • Once you are 12 or more weeks pregnant, you will need a doctor’s note that says you are cleared for “Reformer Pilates”

  • If you’re interested in a Group Workout, we ask that you book into the Prenatal & Postnatal Workout so that you are your baby stay safe

  • If you’ve just given birth, we look forward to seeing you once you are at least 6 weeks postpartum; you will need a doctor’s that says you are cleared for “Reformer Pilates”

If you’re already a Smith, as soon as you know that you are pregnant please let us know so we can keep you and your baby safe during workouts. Rest assured that your news will be kept 100% confidential and that your Trainer can offer you subtle modifications; we want you to be able to make your exciting announcement on your own terms!

Cell Phone Policy. We kindly ask that all cell phones are turned to silent before working out and left with your personal belongings. If you are expecting an important call during your workout, just let your Trainer know before starting and excuse yourself when you’re expecting the call.

Pet Policy. We do not allow pets inside Pilatesmith so please leave your furry friends at home! Pilatesmith allows service animals as defined by the ADA (“any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability”). Please bring valid paperwork and have a proper safety vest on your dog to signal to others that they are a service animal.

“Scent-Neutral” Studio. Due to allergies and sensitivities to perfumes and colognes, please don’t apply scented sprays or lotions before coming to see us. We also kindly ask that everyone wear deodorant.

Age Requirement. We are happy to see anyone under the age of 18 in a Private or Duo setting accompanied by a parent (either observing…or as the workout partner)!

Participants Only. For the privacy of our clients and the safety and security of everyone, we ask that only booked clients are in the studio for workouts. If you have children, we kindly ask that you make child care arrangements so you can come sweat with us!

Credit Cards Only. For the safety of our team, we are a cash- and check-free studio! We only accept credit or debit cards.

Return Policy. We do not accept returns once merchandise has left the studio. We require original tags and packaging to accept a return.

Schedule & Price Changes. Prices, workouts, and Trainers are subject to change without notice. We will always do our best to communicate Trainer substitutions and workout changes via email as soon as possible. The Schedule on our website is always the most up to date.

Pricing & Membership Terms. See our Pricing Terms & Conditions for details on pricing and terms around our Memberships.

FAQ

What makes Pilatesmith different? Pilatesmith specializes in athletic, full body workouts crafted for women and men who crave a more challenging Pilates experience! Our Group Workout offering is tailored for those who are more advanced in their Pilates practice. We offer 4 different types of workouts that each challenge the body in a different way. These workouts are more intense than a traditional Pilates workout - we call them “workouts” vs. “classes” for a reason! We don’t have beginner level workouts on our group schedule so that there are more intermediate and advanced level workouts available during the times you want to work out! Our Private, Duo and Trio Workouts, however, are appropriate for any level and are are customized to your body and fitness goals. All of our workouts are designed to challenge your strength and endurance in order to tighten, tone, shape, and lengthen your entire body!

Why should I do Pilates? Pilates is a low-impact exercise method that uses weight resistance to strengthen your whole body. It’s a technical method so most people prefer to start with Privates so they can learn how to use a Reformer machine and proper form in order to get the most out of each workout. The list of positive outcomes from Pilates is (very) long, but our favorites are:

  • Strengthens your core powerhouse muscles (abs, low back, pelvic floor, hips, and butt)

  • Helps relieve lower back pain

  • Tones the entire body

  • Improves Flexibility, Mobility, and Alignment

  • Improves Posture

  • Weight Loss

How long are workouts? Each workout is 50 minutes long and crafted to challenge the strength and endurance of your entire body for more efficient results. After warming up, expect minimal downtime in-between moves and stretching at the end to ease your heart rate back down as well as improve your muscle length and flexibility.

Should I sign up for workouts in advance? Yes, it’s the only way to guarantee your spot!

How do I book a Group Workout? You can sign up for workouts directly from the Schedule page or by going to MindBody.

How do I book a Private or Duo? We handle booking Privates and Duos personally so just fill out a Request Form or reach out to us at hello@pilatesmithstudio.com or 310-955-9915. Note that for Duos, you provide your workout partner.

How early should I get there? We recommend leaving so you can park and walk through the door at least 5 minutes before your workout. This will give you time to check-in, put your grip socks on, and find a reformer. If it’s your first time, we suggest arriving to the studio 10 minutes early so you can sign a waiver, ask any questions, and we can show you around the studio.

Do you have introductory offers? Yes! We have special pricing for New Smiths. The first Group Workout is $15, first Private Workout is $50, first Duo Workout is $80 and first Trio is $90. We also offer 10% off the first month of Membership - or first Private or Duo Pack - if you sign up during your first visit.

Are you on ClassPass? We are not. We have have deals for New Smiths so you can find out if Pilatesmith is right for you. We offer competitive Membership pricing and focus on Membership because it helps encourage a routine, fosters the Smith Community, and allows our Trainers to get to know you, your goals, and your body so they can make your experience better.

I’ve never done Pilates before, which workout is best for me? Great question! Contact Us so we can discuss the best approach for you!

I’m injured, which workout is best for me? Contact Us so we can discuss the best approach for you! When you arrive, don’t be shy about reminding us of your injury.

If it’s my first time to Pilatesmith, which workout is best for me? We encourage you to start with an “Apprentice Tempo” Group Workout* or a Private Workout because they are designed to introduce you to our style, equipment, and allow us to properly welcome you to the studio!

*Note that while the Apprentice Tempo Workout is a bit slower than our Tempo workout, this is not a “beginner level” workout. This workout is designed for someone who’s worked out on the Pilates Reformer machine recently and would describe their fitness level as intermediate. If you have any questions, Contact Us so we can discuss the best approach for you! If you have any questions, Contact Us so we can discuss the best approach for you!