Terms & Conditions

New Smith Workouts

  • One workout/pack per Smith

  • Workouts are good for 1 month from purchase date

  • Workout is subject to studio’s Late Cancellation Policy (12 hours for Group Workouts and 24 hours for Privates & Duos)

  • If you Late Cancel or the workout expires, you do not get a refund or credit but you are still eligible for that service if you wish to re-purchase - just call or email us

  • Must pay prior to booking

  • Workouts can not be refunded, credited, or transferred

  • Prices are subject to change

Group Workout Monthly Memberships

  • Change your plan at anytime

  • Auto-renews on same date each month (unused workouts don’t rollover)

  • Cancel before you’ve used your first batch of workouts without penalty - no questions asked!

  • After the first month or you’ve used your first batch of workouts, you can still cancel at anytime for a $30 Termination Fee - just give us 30 days notice via email at hello@pilatesmithstudio.com

  • The Unlimited Plan is truly unlimited and you can book your workouts 60 days in advance with Priority Booking

  • All Group Workouts are subject to studio’s Group Workout Cancellation Policy (12 hours)

  • If you have an Unlimited Plan and “Late Cancel” there is a $5 fee (changing to $10 starting August 1, 2019).

  • If credit card expires or payment method becomes invalid for any reason, our system will attempt to notify you in writing; the Membership will automatically cancel if the payment method issue is not reconciled

  • You can suspend your account for up to 3 months and pick it up right where you left off; you’ll only be charged $15 on your auto-pay date instead of your regular plan price to hold on to the days you’re gone for; you cannot retroactively suspend your Membership; a suspension can not overlap with a 30-day membership termination notice

  • If you leave Membership and wish to reinstate, current Membership pricing will apply; past promotional pricing is not retroactive

  • Must have a valid credit card on file

  • Must pay prior to booking

  • Memberships can not be shared, refunded, credited, or transferred

  • Prices are subject to change

Private/Duo/Trio Workout Packs

  • Packs are “Maintenance Free” meaning they auto-renew after you use the last workout. It saves you the hassle of repurchasing and means you’ll always have workouts ready to book when you want them; if you didn’t want a new pack, just email us within 30 days of purchase at hello@pilatesmithstudio.com

  • All Private/Duo/Trio Workouts are subject to studio’s Private/Duo/Trio Workout Cancellation Policy (24 hours)

  • Must have a valid credit card on file

  • Must pay prior to booking

  • Workouts can not be refunded, credited, or transferred

  • Prices are subject to change

Group Workout Packs

  • Workouts expire 3 months from purchase date

  • All workouts are subject to studio’s Group Workout Cancellation Policy (12 hours)

  • “Rolling 5-Pack” option auto-renews after you use the last workout or when the pack expires 3 months from purchase, whichever comes first; if you didn’t want a new pack, just email us within 30 days of purchase at hello@pilatesmithstudio.com

  • Must pay prior to booking

  • Workouts can not be refunded, credited, or transferred

  • Prices are subject to change

Single Workouts

  • Workouts expire 1 month from purchase date

  • All workouts are subject to studio’s Group Workout Cancellation Policy (12 hours) and Private & Duo Workout Cancellation Policy (24 hours)

  • Must pay prior to booking

  • Workouts can not be refunded, credited, or transferred

  • Prices are subject to change

Summer Special: 20% off for Students & Teachers

  • Discount applies to purchases made in July and August

  • Valid ID must be presented to get discount - emailing a photo of it is fine!

  • Valid ID is considered an ID that’s not expired and name must match drivers license or photo ID

  • Applies to Group Memberships and Privates only

  • Terms for Group Memberships and Privates apply

Questions? Email us at hello@pilatesmithstudio.com , call us at 310-955-9915, or fill out our Contact Us